Vietnam & Cambodia Signature

• To confirm a booking, a non-refundable booking amount is required at the time of reservation.
• Customers must make full payment within the specified time frames before departure.
• Nonpayment of the full amount by the due date may lead to cancellation of booking or associated services.
• Booking amounts for trips:
  • Weekend Trips → INR 3,000 per person.
  • Domestic GIT → INR 5,000 per person.
  • International GIT → INR 10,000 per person.
  • Long Haul GIT → INR 35,000 per person.
  • Customised Trips → 30% of package amount.
• Final payment deadlines:
  • Weekend Trips → 7–10 days before departure.
  • Domestic GIT → 15–20 days before departure.
  • International GIT → 30–45 days before departure.

Customised Trips → 20 days before departure.

• Booking amount of the package is nonrefundable if cancellation is from the customer’s end.
• If cancellation is from Customise your Trip’s end, 100% of the package amount is refundable.
• Timelines for cancellations:
  • 45 days prior or before departure → 20% of package price or advance (whichever is higher) will be forfeited.
  • 30 days prior or before departure → 50% of package price or advance (whichever is higher) will be forfeited.
  • Within 30–15 days to departure → 70% of package price will be forfeited.
  • Within 14–0 days to departure → 100% of package price will be forfeited.
• Free rescheduling is available. If cancelled, the amount will be refunded as a credit note valid for 2 years.
• Cancellations due to government restrictions, natural calamities, protests, or unforeseen circumstances are nonrefundable.

Flight cancellation policies are subject to the terms and conditions of the respective airline.

• Booking amount is nonrefundable.
• If cancellation is from Customise your Trip’s end, 100% refund of package amount will be provided.
• If cancelled by customer, applicable forfeiture rules apply (as per cancellation policy).
• Refunds, if any, may be given in the form of a credit note valid for 2 years.

• These Terms & Conditions outline the agreement between (‘You’ or ‘The Customer’) and Customise your Trip (‘We’, ‘The Company’ or ‘Us’).
• By booking any trip or service through Customise your Trip, you acknowledge that you have read, understood, and agreed to be legally bound by these terms and conditions.
• All packages are subject to change based on real-time availability and pricing at the time of final payment.
• Any updates related to your package, such as changes in hotels, airlines, or itinerary, will be provided as soon as possible.
• Failing to adhere to the payment schedule & policy can lead to automatic cancellation of the booking without prior notice.
• Registrations/Tickets once booked cannot be exchanged, cancelled, or refunded.
• If the company is unable to operate a specific tour, alternative arrangements may be offered at the company’s discretion.
• Once alternatives have been provided, no further claims or objections shall be entertained.
• If alterations are made to your booked tour/holiday after confirmation, you may:
  • Continue with the altered plan.
  • Opt for a different tour/holiday suggested by the company.

No compensation for damages, extra expenses, or losses will be entertained in such cases.