Terms & Conditions

By using our website or booking services with CustomiseYourTrip, you agree to be bound by these Terms & Conditions.

These terms constitute a legally binding agreement between you and CustomiseYourTrip.

CustomiseYourTrip reserves the right to modify these terms at any time with prior notice to users.

Continued use of our services after modifications constitutes acceptance of the updated terms.

Users must be 18 years or older to make bookings. Minors require guardian consent and supervision.

All personal details provided (name, passport, contact information) must be accurate and up-to-date.

Users are responsible for compliance with local and international travel laws and regulations.

Any false information provided may result in booking cancellation without refund.

Booking confirmation is subject to availability and receipt of required payments.

Payment terms include advance payments, installments, and final payment deadlines as specified.

Accepted payment methods: UPI, Credit/Debit Cards, Net Banking, and Digital Wallets.

All bookings include GST invoicing as per Indian tax regulations.

Payment failures may result in automatic booking cancellation.

Cancellation by traveler follows timeline-based refund structure as detailed in our Refund Policy.

Cancellation by CustomiseYourTrip entitles customers to full refund or alternate options.

Certain components like flights, visas, and special bookings may be non-refundable.

Refund processing time is 7-14 business days from cancellation confirmation.

Cancellation charges apply as per the timeline specified in individual booking confirmations.

All pricing is transparent with clear breakdown of inclusions and exclusions.

Package inclusions typically cover accommodation, flights, transfers, and specified activities.

Exclusions include personal expenses, optional activities, travel insurance, and additional taxes.

Prices are subject to change due to currency fluctuations, fuel surcharges, or government taxes.

Any additional costs during travel are the responsibility of the traveler.

Travelers are responsible for carrying valid passports with minimum 6 months validity.

Visa requirements and applications are the traveler's responsibility.

CustomiseYourTrip provides assistance and guidance but cannot guarantee visa approval.

Any booking cancellation due to visa rejection follows standard cancellation policy.

Travel insurance is highly recommended and may be mandatory for certain destinations.

CustomiseYourTrip is not liable for delays due to weather, airline issues, strikes, or force majeure events.

Travel insurance is the traveler's responsibility and is strongly recommended.

Our liability is limited to the total amount paid for the specific booking.

We are not responsible for any indirect, consequential, or punitive damages.

Third-party service provider issues are handled directly between the traveler and the provider.

Travelers must be medically fit for travel and disclose any health conditions that may affect the trip.

Responsible behavior is expected during all trips, respecting local customs and laws.

Adherence to local culture, traditions, and legal requirements is mandatory.

Any misconduct may result in immediate trip termination without refund.

Emergency contact information must be provided and kept updated.

User data is collected and used in accordance with our Privacy Policy.

Personal information is protected using industry-standard security measures.

Data is used for booking processing, communication, and service improvement.

We do not sell or share personal data with unauthorized third parties.

Users have the right to access, modify, or delete their personal data upon request.

CustomiseYourTrip reserves the right to update these terms and conditions at any time.

Users will be notified of significant changes via email or website announcements.

Continued use of services after amendments constitutes acceptance of new terms.

Major changes will include a reasonable notice period before implementation.

Users who disagree with amendments may cancel existing bookings as per cancellation policy.